FAQ

How Does Affirm Work?

-https://www.affirm.com/how-it-works

 

Do you offer any sponsorship deals? 

-Unfortunately not at this time

 

How do returns work? 

-We offer returns on orders within the first 30 days of you receiving the product and we only accept returns on items that are BRAND NEW (that means not modified, never installed or attempted installation). The customer is responsible for shipping the product back. We also have a 12% restocking fee. If the wrong product was sent and it was our mistake, you will not be responsible for the shipping label back. ***Custom orders are Non Refundable***

 

How long do orders take to ship? 

- Orders usually ship the day of or next day after it was placed. There are orders that are built to order which for the best eta, email us to find out. Customers with custom orders (ie custom intercooler logos, ceramic coating services, or Velossa Tech Snorkels) 

 

Tell me more about your lifetime warranty? 

- Our lifetime warranty covers MANUFACTURING DEFECTS for the original purchaser for the life of the product. Customer is responsible for shipping both directions on warranty work outside of the first 15 days after delivery. If you modify our product and it is the cause of the damage, the cost of repairs is your responsibility. The are situations that a whole new part will be shipped in return. 

I need to cancel my order.

- Cancellations can be made at any time prior to order shipment but will have a 4% cancellation fee to cover the fees that we don't get back. Cancellations take 5-7 BUSINESS days to be refunded to your original payment method. After the order ships, please refer to the returns FAQ.

Will your parts cause my vehicle to have a check engine light? 

- If you remove catalytic converters completely, you will have a CEL for cat efficency. To the best of our ability, our products that include catalytic converters (including sport cats, catted headers, etc) are designed, and we include the parts necessary, to avoid check engine lights. We do not, under any circumstances, guarantee 100% avoidance of a CEL. 

How does the free shipping work?

- Free shipping is on orders over $50 and they’re shipping to the lower 48 states. You will have to pay for shipping if you are in Alaska, Hawaii, APO, Puerto Rico, Canada, and anywhere outside of the USA. Our website does not properly calculate shipping for locations outside the 48 lower states and outside of the USA. It’s best to reach out and have us calculate the shipping and send an invoice for you order and shipping or we can send you a link to pay the extra shipping charges after your order.